Introduction

Welcome to the Excellence Prime website, located at expsuspension.co.uk. By accessing or using this website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchases or using our services. If you do not agree to these terms, please refrain from using our website.

1. General Terms
Excellence Prime is a UK-based company specializing in the sale and repair of auto suspension systems. By using our website, you acknowledge that you are of legal age and have the authority to make purchases on behalf of yourself or a company. These terms and conditions govern all transactions, including purchases and services.

2. Website Access and Availability
We strive to ensure the continuous availability of our website. However, Excellence Prime reserves the right to suspend, limit, or terminate access to the website at any time, without notice, for maintenance, upgrades, or any other reason deemed necessary.

3. Product Descriptions and Pricing
All products listed on the Excellence Prime website are described as accurately as possible. However, we do not guarantee that all descriptions are complete or free of errors. We reserve the right to modify product information, pricing, and availability without notice.

  • Prices: All prices are listed in GBP (£) and include VAT unless stated otherwise. Shipping costs will be added to your order total and are detailed during checkout.

4. Orders and Payments
By placing an order through our website, you agree to the terms outlined in this section:

  • Order Confirmation: Once your order is placed, you will receive a confirmation email. This email serves as an acknowledgment of your order but does not constitute acceptance.
  • Payment: We accept payments via credit cards, PayPal, and bank transfers. All transactions are processed securely, and your payment information is not stored by us.
  • Acceptance: Your order is only confirmed and accepted when the payment is processed, and the items are shipped.

5. Shipping and Delivery

  • Domestic Shipping: We offer standard and expedited shipping within the UK. Estimated delivery times are provided during checkout. Shipping times may vary depending on availability and location.
  • International Shipping: We ship globally. International customers may be responsible for additional customs duties, taxes, and fees in their respective countries.
  • Delivery Issues: If there is any issue with your delivery, including delays or damaged goods, please contact us immediately.

6. Returns and Cancellations

  • Returns: You have 14 days from the receipt of your order to request a return for a refund or exchange. Items must be returned in their original condition and packaging. Shipping costs for returns are the customer’s responsibility unless the product is defective.
  • Cancellations: Orders can be canceled before they are shipped. Once the order has been dispatched, it cannot be canceled.

7. Warranty
All our products come with a standard warranty, which covers any defects in material or workmanship. The warranty period will be outlined in the product description. This warranty does not cover damages caused by improper use, installation, or handling. To make a warranty claim, please contact our support team.

8. Limitation of Liability
Excellence Prime is not liable for any damages resulting from the use of the website or its products, including direct, indirect, incidental, or consequential damages. We are also not responsible for any damages resulting from the failure to use products according to their intended purpose or due to improper installation.

9. Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is the intellectual property of Excellence Prime and is protected by copyright law. You may not use, reproduce, or distribute any content without prior written consent from Excellence Prime.

10. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for more information on how we collect, use, and protect your personal data.

11. Governing Law and Dispute Resolution
 These terms and conditions are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the UK.

12. Changes to Terms
Excellence Prime reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website after such changes have been made will constitute your acceptance of the new terms.

Contact Us
If you have any questions regarding these terms and conditions, please feel free to contact us at:

Excellence Prime
Email: support@expsuspension.co.uk
Phone: +44 (0)1234 567890
Address: 1234 Example Road, London, UK